Mayker is looking for an exceptionally talented, dependable, resourceful, and self-motivated Office Manager to provide support at our growing Nashville headquarters. A hybrid job with a touch of client service and admin chops, you’ll be integral at a foundational level in growing Mayker and establishing a happy and loyal clientele.
About the Job
Serve as the “anchor” — the first point of contact for new Mayker clients, whether that be by phone, email, or in-person meetings. Your job is to get the client where they want to go quickly and companionably. It would be hard for us to overstate the importance of having someone friendly and knowledgeable greeting customers when they “walk through the door.” Beginnings and endings are crucial moments in the customer journey because of how they lodge themselves in a client’s memory.
Oversee the presentation and experience of the studio. At all times, we want our space to accurately represent the demeanor of our brand — well-appointed, approachable, thoughtful. Your job is to take ownership of this space and see that these tenets are implemented with care, including items like well-stocked basic supplies, healthy watered plants, and more customizable touch points, such as cucumber water and candles, that can enhance a client’s sensory experience and continue to distinguish the Mayker. Attention to detail is the backbone of the experience.
Expertly manage our company’s CRM so client and lead information is consistently up to date
Anticipate the needs of various teams and the company as a whole while providing a high level of support
Assist with onboarding new hires to ensure their experience is positive, including desk set-up, equipment coordination, introduction and training.
Plan team outings and experiences, creating a positive internal brand experience
Manage Mayker’s “gifting” experience for clients.
Always be focused on betterment.
Highly motivated, organized, and able to work effectively with minimal supervision
Ability to prioritize and react with appropriate levels of urgency to multiple situations, requests and events that require quick response or turnaround
Fine-tuned communication and presentation skills (telephone, written and face-to-face).
Ability to handle administrative details independently, while keeping team members adequately informed
Extremely well organized and good at managing your time.
Strong visual eye that fits naturally with the Mayker aesthetic.
A demonstrated ability to respond effectively to changing workloads and priorities.
Ability to listen to constructive feedback and adjust as appropriate.
The right cultural fit—you’re determined, outgoing, positive, articulate and diplomatic.
Hard-working, flexible, and always works to exceed expectations
Are seeking a long-term investment. We understand the appeal of trying every flavor, but we’re focused on hiring people who are commitment-focused and who are ready to make this company something really special.
Want the opportunity to graduate. We have an open door policy to make this job what you want it to be — if you have ideas of how to contribute and improve our brand, bring it to the table. Here you have the freedom to do your best work and the responsibility to achieve excellence.